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About the Author

Dick Cipoletti is President of RCC Associates, a full service human resources consulting and training firm.

A published author and former HR columnist, Dick hosted the popular PBS TV series, ―Job Quest‖ for 8 years. He has trained nationally for CareerTrack, Dun & Bradstreet Seminars, Day-Timer, and PESI.

He has served as Vice President of Human Resources for four organizations in three industries. In all, he has managed six HR departments, of which he started four. In the Lehigh Valley, he was VP/HR of Lehigh Valley Hospital, the Wood Company, and the Greif Companies.

Dick has taught college on a variety of management topics at both the undergraduate and graduate levels, and now teaches in the MBA and HR programs at DeSales University. He is a certified Coach and Facilitator.

He has taught over 60,000 supervisors and managers and career coached over 12,000 individuals and groups, at all levels. He has also worked with numerous individuals and teams in the areas of communication, team building, conflict resolution and other interpersonal skills.

Dick is a graduate of West Virginia University, where he earned a B.S. in Journalism and a Master‘s degree in Public Administration.

He and his family reside in Allentown, PA.

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