“Speed alone—speed with distortion, for example—won’t cut it. But communicating at the speed of molasses doesn’t even count. Speed of communication serves only as a qualifier to enter the race for today’s top talent and best customers.”
—From The Voice of Authority

“Emotional connection gives people ears to hear what disconnected minds might not.”
—From The Esther Effect: The Seven Secrets of Self-Confidence and Influence

“Listening is the shortest route to the heart.”
—From The Esther Effect: The Seven Secrets of Self-Confidence and Influence

“A conversation here. A conversation there. A meal. A trip. A visit. A problem faced. A struggle overcome. A success shared. Little by little, friendship grows.”
—From Fresh-Cut Flowers for a Friend

“Communicate like you brush your teeth—routinely and often.”
—From The Voice of Authority

“When you listen first and then speak your heart with clarity and courtesy, you can lead others to change attitudes, behaviors, and situations.”
—From The Esther Effect: The Seven Secrets of Self-Confidence and Influence

“Communication skills in our everyday lives and relationships create the difference between misery and defeat or success and satisfaction.”
—From Communicate with Confidence

“Smart women learn to say their no’s with grace rather than gravel.”
—From Ten Smart Moves for Women Who Want to Succeed in Love and Life

“Face-saving is rarely a good substitute for problem solving.”
—From The Voice of Authority

“Don’t hide behind your words to avoid hearing the message.”
—From Communicate with Confidence

“Honest conversation leads to respect, accountability, change and results.”
—From The Voice of Authority

“Many people now pay a therapist for what a friend used to do—listen.”
—From Ten Smart Moves for Women Who Want to Succeed in Love and Life