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  On Communication

  “Communication makes the ‘top three’ in many lists today. The most important ingredient in happy marriages. The most essential element in raising well-adjusted teens. The most vital skill in job-interviewing success. The greatest problem voiced by political parties in gaining support for their candidate.”
  —From The Voice of Authority

  “You can communicate easy answers—or truthful, more difficult answers. Your power as a leader often depends on your choice between the two.”
  “Communication is the soul of management: analysis and solid decisions translated into clear messages that influence people to act and feel good about their performance.”
  —From Communicate with Confidence

  “Tell bad news promptly. Never underestimate the importance of the two-minute warning.”
  —From The Voice of Authority

  “Delay can turn crises into disasters. And if the delay doesn’t kill, maim, or destroy, at the very least, it infuriates people.”
  —From The Voice of Authority

  “Communication is a life-or-death matter. … Ask lawyers, engineers, system analysts, or secretaries which creates the most frustration and failure—the technical art of their job or dealing with people—and they’ll agree on the latter. Samson of biblical fame killed 10,000 Philistines with the jawbone of an ass. Similar destruction occurs on a daily basis with the same weapon.”
  —From Communicate with Confidence

  “Communication is the core of leadership: clear messages that inspire people to act.”
  “We all think we’re clear communicators; otherwise, we wouldn’t say what we do.”
  —From The Voice of Authority

  “The problem is not the problem…The problem is the communication about the problem.”
  —From The Voice of Authority

  “We work, love, socialize, live in a climate where people don’t say what they mean—even with the best of intentions.”
  —From The Voice of Authority
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  “Speed alone—speed with distortion, for example—won’t cut it. But communicating at the speed of molasses doesn’t even count. Speed of communication serves only as a qualifier to enter the race for today’s top talent and best customers.”
  —From The Voice of Authority

  “Emotional connection gives people ears to hear what disconnected minds might not.”
  —From The Esther Effect: The Seven Secrets of Self-Confidence and Influence

  “Listening is the shortest route to the heart.”
  —From The Esther Effect: The Seven Secrets of Self-Confidence and Influence

  “A conversation here. A conversation there. A meal. A trip. A visit. A problem faced. A struggle overcome. A success shared. Little by little, friendship grows.”
  —From Fresh-Cut Flowers for a Friend

  “Communicate like you brush your teeth—routinely and often.”
  —From The Voice of Authority

  “When you listen first and then speak your heart with clarity and courtesy, you can lead others to change attitudes, behaviors, and situations.”
  —From The Esther Effect: The Seven Secrets of Self-Confidence and Influence

  “Communication skills in our everyday lives and relationships create the difference between misery and defeat or success and satisfaction.”
  —From Communicate with Confidence

  “Smart women learn to say their no’s with grace rather than gravel.”
  —From Ten Smart Moves for Women Who Want to Succeed in Love and Life

  “Face-saving is rarely a good substitute for problem solving.”
  —From The Voice of Authority

  “Don’t hide behind your words to avoid hearing the message.”
  —From Communicate with Confidence

  “Honest conversation leads to respect, accountability, change and results.”
  —From The Voice of Authority

  “Many people now pay a therapist for what a friend used to do—listen.”
  —From Ten Smart Moves for Women Who Want to Succeed in Love and Life
• About the Author
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  Dianna Booher’s extensive and ongoing research and published works in the field of business communication and productivity serve as the foundation for over 40 books on communication skills training . Dianna has received the highest awards in the professional speaking industry, including induction into the CPAE Speaker Hall of Fame®. She is a member of the prestigious Speakers Roundtable. As a result of Dianna's work among top corporations on communication issues, Executive Excellence magazine has recognized Dianna on its list of the Top 100 Thought Leaders in America. Additionally, Successful Meetings magazine named Dianna on its list of 21 Top Speakers for the 21st Century! Dianna has been interviewed by Good Morning America, CNN, CNBC, USA Today, the Washington Post, New York Newsday, Los Angeles Times, Chicago Tribune, Wall Street Journal Radio, National Public Radio, Bloomberg, Investors Business Daily, Fox Family Network, Reader's Digest, Working Woman, Industry Week, McCall's, Cosmopolitan, Success, Entrepreneur, among other national radio, TV, and newspapers. She holds a master's degree in English from the University of Houston.

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