Do You Know What You Just SAID?!!!

Have you ever had that moment of terror when you accidentally said or did something that deeply offended other people? Every skilled communicator has had these moments. But with this communications resource, you can learn to avoid the common pitfalls of communicating with the opposite sex and people from other cultures. Put your career on the fast track by learning to master the practical know-how of communicating with diverse groups of people with ease—those from other cultures and the opposite sex. Improve your dating relationships or your marriage. Learn to “get through” to your adult children of the opposite sex. Be the perfect host with visitors from other countries. Be the perfect guest or business traveler as you communicate with customers and follow foreign customs. This book is a powerful business communication resource to know what to say, how to say it, and when to say it. This series of quick tips will help you effortlessly navigate tricky communications. A credible guide to decisive communication, it will serve as a perfect resource for mobile, social media, and digital communications on the go.

$4.95

Dealing with Difficult Buyers

All successful salespeople have to deal with them. It’s part of doing business–handling the dreaded difficult buyer or blocker. To understand what makes them tick and to turn them around from foe to friend is essential if you want to earn a lucrative piece of the business they control. Dianna Booher has done it again with her in-depth insights on human behavior. She gives you the road map into the difficult buyer’s mind so you navigate your way to a more successful sales outcome. Dianna is an internationally recognized executive communication and sales expert and author of 45 books, published in 26 countries, and in 20 foreign languages. Learn tips and tactics to deal with the staller, the helpless, whiner, the know-it-all, the tyrant, the incompetent, and a number of types you’ve encounter along the way. Don’t let one negative gatekeeper stand in your way of serving all the rest of your customers.

$4.95

Credit and Collection Letters

Nothing captures the attention of a reader so much as money issues—their money or yours. Whether depositing, withdrawing, lending, or borrowing, you want to make sure you provide all the facts.

In this eBook you will learn and become confident in all areas of Credit and Collection communication as well as other miscellaneous matters of banking, finance, and taxes. Sample letters for many areas such as: When you have borrowed money, how to motivate creditors to work with you during difficult times, when requesting a loan and when addressing friends or family regarding money issues.

You will learn how to deal with delicate matters such as lending, borrowing, and collecting where tone becomes very important in reaffirming commitments and in keeping any personal relationship in tact.

The image that you create in your writing style and with your thoroughness often makes an impression that spills over into the business transaction and decision itself.

$4.95

Conversational Writing

Would you like to immediately capture the attention of your reader—and keep it? Would you like people to grasp the point of your message—and remember it? Would you like people to read and respond to your emails and other informal, yet crucial correspondence? Or even have your ideas read and respected when writing to a publisher? Well now you can! Internationally acclaimed speaker and author Dawn Jones presents “Conversational Writing” The do’s and don’ts of informal writing:

1. Learn the do’s and don’ts of informal yet influential emails.
2. Acquire the skills to get to the point and move your reader to action.
3. Understand who’s in your audience and what persuades them.
4. Discover the secrets of putting your personality to work in your writings.
5. Discern what motivates people to respond to you NOT put you off.
6. Recognize and avoid this costly, yet common mistake when it comes to texting and instant messaging!
7. Know how to write emails, letters, and memos that increase your credibility.
8. Taking your message to the world…how to have conversational writing with a publisher.

You’ll learn to apply Pulitzer Prize secrets into short and informal writings, while getting to the point and moving your reader to action! You’ll be able to discern the importance of writing to the right personality style along with understanding what NOT to do when sending emails, texts and instant messages. With a few easy adjustments to your current style, you’ll discover how to be informal yet professional with co-workers, employees and supervisors—regardless of generation, personality, or culture. You’ll also attain the skills to take your casual written communications to a higher level while being respected and admired by your peers. Dawn Jones is an internationally acclaimed speaker and professional trainer; she is passionate about helping people be their best and live life to the fullest!

$4.95

Confrontational Communication

Your success as a manager or supervisor will increase tremendously if you can skillfully deliver negative feedback with tact and respect for others’ dignity. Learn to offer constructive feedback while still keeping morale high on your team. The rules for management communications are changing rapidly with the adoption of new technology for communicating. This book is a handy management resource to communicate clearly, tactfully, and confidently in common problem situations. This series of quick tips is a credible guide to decisive communication, while also serving as a perfect resource for understanding the fast changing rules for mobile, social media and digital communications on the go. Excellent communication skills are a key factor in effectively managing and leading. This resource for managers and executives will take the guesswork out of how to deliver constructive feedback and any bad news to employees, customers, teams, and co-workers.

$4.95